Gemelli's Policies and Ethos

Ethical Sourcing Policy

• We are committed to sourcing materials and manufacturing our products in a manner that upholds high ethical standards.
• We ensure fair wages, safe working conditions, and respect for human rights throughout our supply chain.
• Our suppliers are required to comply with all applicable labor laws and regulations.

Quality Assurance Policy

• We maintain rigorous quality control measures to ensure that our products meet or exceed industry standards.
• Our quality assurance processes encompass every stage of the production process, from sourcing materials to final product inspection.

Customer Service Policy

• We strive to provide exceptional customer service and satisfaction.
• Our team is dedicated to addressing inquiries, concerns, and feedback promptly and professionally.
• We offer transparent and efficient procedures for handling returns, exchanges, and refunds.

Privacy Policy

• We are committed to protecting the privacy and security of our customers' personal information.
• We collect and use customer data only for purposes outlined in our privacy policy and in compliance with relevant laws and regulations.
• Customers have the right to access, correct, or delete their personal information in accordance with applicable data protection laws.

Shipping and Delivery Policy

• We offer clear and transparent shipping options, including estimated delivery times and associated costs.
• Customers will be informed of any shipping restrictions or additional fees at the time of purchase.
• We strive to ensure timely and reliable delivery of orders, with options for tracking and updates provided to customers.

Return and Exchange Policy

• Our return and exchange policy outlines eligibility criteria, time limits, and procedures for returning or exchanging products.
• We aim to make the return and exchange process as convenient and hassle-free as possible for customers.
• Any associated fees or conditions for returns or exchanges will be clearly communicated to customers.

Social Media and Marketing Policy

• We engage with customers on social media platforms in a respectful, authentic, and transparent manner.
• Our marketing activities reflect our brand values and commitment to customer satisfaction, diversity, and inclusion.
• We welcome and respond to customer feedback and strive to continuously improve our products and services.

Diversity and Inclusion Policy

• We embrace diversity and inclusion in all aspects of our business, including hiring, marketing, and community engagement.
• We are committed to creating an inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives.
• Our brand celebrates diversity and strives to represent and serve customers of all backgrounds, identities, and abilities.

Code of Conduct

• We uphold high ethical standards and expect all employees, suppliers, and business partners associated with our brand to adhere to our code of conduct.
• Our code of conduct emphasizes integrity, honesty, and respect for all stakeholders, including customers, employees, and the communities we serve.
• Violations of our code of conduct may result in disciplinary action or termination of business relationships.